At HyperDive VR Games, we are dedicated to offering a diverse selection of virtual reality games and related digital products. Our goal is to provide you with immersive and high-quality VR experiences, along with transparent and fair customer service policies. This Refund Policy explains the circumstances under which refunds may be granted, the process for submitting refund requests, and important guidelines regarding purchases made through our shop. Digital Products and VR Games Most of the products available in our VR games shop are digital downloads, including VR game licenses, add-ons, and downloadable content (DLC). Because digital products are delivered instantly and can be accessed immediately, our refund policy is designed with careful consideration to balance customer satisfaction and the nature of digital goods. Refund Request Timeframe Refund requests must be submitted within 48 hours (2 days) of purchase for most digital products, in line with the policies of many digital platforms and stores. Requests made after this period will generally not be accepted unless there are exceptional circumstances, such as proven technical problems that we are unable to resolve. Conditions for Refund Approval Refunds may be granted if: The digital VR game or content fails to download, install, or run properly on your device despite meeting all system requirements. You accidentally purchased a duplicate license for the same game or content. The product is significantly different from its description or advertised features. You were charged incorrectly or experienced a billing error. Refunds will not be issued for: Change of mind after purchase. Dissatisfaction with game content, gameplay style, or performance unrelated to technical issues. Digital products that have been downloaded, accessed, or played extensively. Refund requests submitted after 7 days from the date of purchase. Hardware or system compatibility issues due to unsupported devices or configurations. Subscription Services and Memberships For subscription-based services or membership plans offered through our shop, cancellations must be made at least 5 days prior to the next billing cycle to avoid future charges. Refunds for active subscription periods are not typically issued unless service interruptions or technical failures occur that prevent access to the subscription benefits. Refund Process To request a refund, please submit your request through the refund form available on our website or contact our support team through the official channels. You will need to provide: Order number or purchase receipt Detailed description of the issue Evidence of technical problems, if applicable All refund requests are reviewed individually. If approved, refunds will be processed to the original payment method within 7 to 10 business days. Processing times may vary depending on payment providers. Important Considerations Please be aware that digital content delivery is immediate and irreversible. Because of this, we encourage customers to carefully review product information, system requirements, and platform compatibility before completing a purchase. By purchasing from HyperDive VR Games, you agree to this Refund Policy and acknowledge the limitations inherent in digital product refunds. Thank you for choosing HyperDive VR Games. We are committed to providing quality VR products and excellent customer service to enhance your virtual reality experience.